Frequently Asked Questions
Can we order print or embroidery branded items on the website?
Yes, you can have your logo added to your Workwear & HiVis Clothing through a process called printing or embroidery. You can easily order these branded items online by adding them to your shopping cart and using our online print tool to customise them with your logo. If you have any questions about the process or need help placing your order, please don't hesitate to contact us for assistance.
When can I expect to receive my order of unprinted items?
We typically have a large selection of workwear, HiVis, and PPE items in stock. Orders placed before 3pm are typically delivered the next working day. If an item you've ordered is not in stock, it may take a few extra days to arrive while we restock from the manufacturer. If you need your order by a specific date, please contact us to confirm availability and estimated delivery time.
Is there a minimum order for branded Workwear & Hi-Vis Clothing?
No. You can order as few, or as many, as you need. We have no minimum order quantity, so you can order the exact number of branded workwear and hi-vis clothing items you require.
I have ordered my items branded. When can I expect delivery?
Our standard turnaround for branded Workwear or Hi-Vis Clothing is aprox 10 working days from when you approve your artwork.
Do you charge an artwork set-up fee?
No. Artwork creation, proofs and any help you may need are all free of charge.
Will I recieve an artwork proof to approve before product commences?
Yes. Our artwork team will email you a proof soon after ordering. We cannot progress your order until your proof is approved in writing.
I have ordered my items branded. When can I expect delivery?
Our standard turnaround for branded Workwear or Hi-Vis Clothing is aprox 10 working days from when you approve your artwork.
I need my branded items quickly. Can you speed up production?
Yes. From the shopping basket there are various fastrack options for you to select. Contact us with any deadlines and we'll do all we can to assist.
My company orders regularly and in bulk. What solutions can you offer?
We have the perfect solution! Our B2B portals are bespoke, best suiting large organisations with multiple users and locations.
These are completely free of charge in every respect and feature order approving, spend control, indepth reporting, invoice consolidation, stock control and much more.
Please contact danny.mckeever@sitesupplyco.com for further information.
I cannot see what I am looking for. Can you supply it?
More than likely, yes. Our product range goes far beyond what you can find on our website. Please mail us at info@sitesupplyco.com and we'll do our very best to assist.
Will I pay a carriage charge?
Carriage for orders over £99 (ex VAT) is free of charge to most UK mainland addresses. Orders under £99 incur a £6.00 charge. Highlands, Islands and non UK address do attract additional charges.
What payment options do you offer?
Our website accepts all major credit and debit cards. We also accept Pay-Pal.
We also offer 30 days credit accounts, subject to status. More information can be found here.
What is your returns policy?
Branded items cannot be returned, unless damaged or faulty. Non branded items can be retrured for any reason within 28 days of despatch.
All items returned require a returns note, please contact info@sitesupplyco.com to obtain your returns note.
Will my privacy be respected ?
Yes, without doubt. Our full privacy policy can be found here.