Returns
To request a return for exchange or refund, please ensure the following conditions are met:
- The items are in pristine, re-sellable condition.
- The return is initiated within 14 days of receipt.
- The goods are not customised unless the error lies on our part.
- The customer assumes responsibility for the cost of both returning and re-shipping the items.
Return Process:
Send the items to our designated postal address, ensuring the package includes:
- Your full name and address.
- A contact telephone number.
- The order ID/reference number.
- A detailed description of the returned items and the reason for return.
- Information on any replacement items requested.
Please note that replacements or refunds will only be issued upon receipt and inspection of the returned goods.